Refund Policy

1. Overview

Snowflake Studios provides a digital, subscription-based Software-as-a-Service (SaaS) platform for Discord server management. This Refund Policy explains when refunds may be issued for subscriptions and other digital purchases made through Snowflake Studios.

2. No-Refund Policy (Digital Services)

Except where required by applicable law, all payments are final and non-refundable. This includes fees for subscriptions, add-ons, and other digital services once purchased or renewed.

You can avoid renewal charges by canceling your subscription before the next billing date. Cancellation takes effect at the end of your current billing period, and you will retain access through that period unless otherwise stated.

3. Refunds Required by Law

If mandatory consumer protection laws in your jurisdiction provide a right to a refund, we will honor those requirements. If you believe you are legally entitled to a refund, contact us with the details of your purchase and the basis for your request.

4. Billing Errors and Unauthorized Charges

If you believe you were charged incorrectly (for example, duplicate billing) or suspect an unauthorized charge, contact us as soon as possible. We may request information to verify the issue (such as invoice details or account identifiers) and will investigate promptly.

If we confirm a billing error attributable to Snowflake Studios or our payment processor, we will issue an appropriate correction, which may include a refund or credit, subject to applicable law and payment network rules.

5. Chargebacks and Payment Disputes

We encourage you to contact us before initiating a chargeback or payment dispute so we can try to resolve the issue. If a chargeback is filed, we may suspend or restrict the associated account and Service access while the dispute is pending, consistent with our Terms of Service.

6. How to Request Support

If you have questions about billing, cancellation, or this Refund Policy, contact us at billing@snowflake-studios.xyz. Please include your account email, invoice ID (if available), and a description of the issue so we can help quickly.

7. Updates to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page, and the "Last Updated" date will reflect the most recent revision.